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Shipping + Returns


All orders over $100 will ship for free via USPS First Class Mail. Typical transit time for this shipment method is 3-5 business days. Upgraded and expedited options are available at checkout at an additional charge.


We will gladly refund any non-personalized item(s) that are returned (post-dated) within 7 business days of the delivery date of the order. All item(s) must be unworn and in the original packaging. Please ensure that the item(s) are secure in the package so that the chain does not get tangled in transit. If an item is returned damaged a refund will not be issued. 

NOTE: Due to the custom nature of the Charm Bracelets, these are considered a personalized item and cannot be returned. They can however, be resized at the buyers expense. Please see Resizing a Charm Bracelet under Custom Product on are FAQ page for more details.

For all non-personalized returns, please expect 10-15 days for refunds to be processed.

To initiate a return, please email and note your order # and reason for the return. If the item is not damaged, the return costs will be the responsibility of the buyer.


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