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FAQ

Jewelry Care + Materials

We only use 20g 14k gold-filled (no plating!) and .925 sterling silver so with proper care your pieces will last for years to come. To learn how to care for your pieces and more about 14k gold-filled and sterling silver, check out our care instructions.

Due to the delicate nature of each Luna & Jade piece, we highly recommend that you remove your necklace when you shower, swim, sleep, or work out. Water, sweat, and sprays/perfumes can cause silver to tarnish quickly. If your necklace gets wet, it will not ruin it, but drying it as soon as possible is very helpful. Store each piece(s) in a cool/dry place and do your best to take care of it and it will last for many years to come.


Nope! All Luna & Jade pieces are lead & nickel free. 

All precious metals will tarnish with wear. The best way to avoid tarnishing is to not wear your jewelry in the shower or while working out and keep it away from chemicals. Each and every personalized Luna & Jade order comes with a tarnishing cloth that can be used to clean the jewelry.

Read more about how to care for your pieces here.

Due to the nature of the product, we handle plant return requests on a case-by-case basis. We accept returns for plant accessories & lifestyle products.

Production + Shipping

Our standard production time is typically 7-10 business days from order acceptance to shipping. Production time may increase around the holidays. Please keep in mind that we are a small business and create everything by hand, just for you in our Indiana studio. Production time does NOT include shipping time.

All orders over $75 will ship for free via USPS First Class Mail. Shipping time is estimated to take 3-5 business day. If you’d like to upgrade your shipping, these options will be available to you at checkout.

When your order ships, you will receive an email with the tracking number when your item leaves our studio.

Yes, you can change your shipping address BEFORE the order has left our studio by emailing love@lunaandjade.com. Please include your order # in the subject of the email. If the item has already left our studio, we will be unable to change the address.

Order Returns + Warranty

Due to the customized nature of each order, if a change/cancellation needs to be made, it must be submitted within 24 hours of placing the order. Once production has been started, we will not be able to accept order adjustments or cancellations. To request a cancellation, please email love@lunaandjade.com and include your order number in the subject line.

We do not accept returns for any items that are personalized or custom (ex: handwriting). If your order is not personalized or custom, we will accept returns as long as the item is shipped back in its original packaging and post-dated within 7 days of the receipt of delivery. All return shipping costs are the customers responsibility.

Email love@lunaandjade.com to initiate a return, and make sure you reference your order # and reason for return.

All necklaces come with a 90-day warranty if any chains, jump rings, or clasps break or have a defect. Warranty does not cover natural oxidation on sterling silver or breakage due to pulling/tugging. Please email us at love@lunaandjade.com if you experience any quality issues with your jewelry.

Custom Products

Etching is essentially “scratching” the surface of the metal which ultimately produces a lighter design whereas engraving cuts much deeper and is typically seen as darker. All Luna & Jade pieces are etched with a very small pattern of lines and/or circles to delicately display the desired design. The final product is minimalist, dainty, and a forever keepsake.

All we need is a picture of the handwriting, we do not need an original copy. If the individual is still with us, we’ll need them to write in black ink on a plain white sheet of paper (no lines). If the handwriting is from a loved one who has passed, just provide the clearest picture you can, and we’ll take it from there.

You can upload a copy of the image in the product page during the ordering process.

Sure! If you have a custom order request, you can email love@lunaandjade.com or submit a request through our contact form.

Yep! Although double-sided etching will add $15 to your order, this can be added when checking out. 

Our default font is Century. We like this font because it’s classic and easy to read. If you have a special font request, contact us prior to ordering to see if we can accommodate you.

We offer 3-disc sizes: Lilly (3/4”), Isla (1/2”), and Nora (9mm). And 2-bar sizes: Rose (horizontal 1.5”x0.25”) and Lou (vertical 0.25”x1.5”).

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