Get in touch with us anytime.
We have a happiness guaranteed policy on all items
Free standard shipping on orders over $100
Production time for custom items is 7-10 business days
Need help with your order?
If you have a question about your order, add the item to your cart and then contact us for help. Your item will be saved in your cart for easy checkout once your questions have been answered.
What is your standard production time?
All ready-to-ship items are typically fulfilled within 1-3 business days. All personalized orders have a 7-10 day production time prior to shipping, these excludes transit time.
How do I care for my jewelry?
Due to the delicate nature of each Luna & Jade piece, we highly recommend that you remove your necklace when you shower, swim, sleep, or work out. Water, sweat, and sprays/perfumes can cause silver to tarnish quickly.
Can I change or cancel my order?
Yes, if production has not started on your order, you may change or cancel your order. If production has started or the item has shipped, you will need to process a return if the item is elligable for a return.
What is your return policy?
We want you to have a 5-star experience every time you shop with us. If you don’t absolutely LOVE your purchase, please contact us and we will work with you on the return/exchange process. Please note, if the item is personalized, it is inelligable for return.
Need your item faster than standard USPS first class shipping? We off expedited shipping options at checkout to get you your item as quickly as you need it.
Once your order has shipped, you will receive a notified via the email address on your order that it is on it's way along with a tracking # to track it from our door to yours.
If for any reason you need to get in touch after your order has been placed, please contact us and we will reply within ASAP.
Female Owned + Operated
Luna & Jade was founded in 2019 by Mandy Scott in Fort Wayne, IN. To this day, Mandy owns and operates this small business and is supported by a professional group of strong female business owners.
Handmade With Heart
Each and every Luna & Jade piece has been handmade with heart or carefully curated and ethically sourced to offer you the best quality everyday wear jewelry options.
At Luna & Jade we are on a mission to create a jewelry company that not only create beautiful pieces, but also supports others in their times of triumph and hardship.
If you love pearls + gold, you're in luck. Add a pair of our handmade earrings to any look to be the star of the show.
If we love anything, it's layering our favorite pieces together. Add one of our 14k gold-chains to any look for a little something extra.